Terms & Conditions
Sales Intake
We will work with you via jetsembroidery@gmail.com/(520) 237-9377 to gather your requirements for the job. Please email/call us with questions or concerns.
We will collect:
- Artwork information
- Garment information
- Quantity (minimum of 10 items per order)
- Due dates
- Shipping information
Quote Approval
You will approve the Quote through email. Please confirm that:
- Quantities, garments, and artwork are correct
- Pricing is correct
- Delivery details are correct (date and location)
Please respond [within 24 hours], or we may delay production of your order.
Art
Customer provided artwork must be: Clear and legible, preferably in JPEG or PNG format.
If you’re not sure that your art meets our requirements, contact us via email.
Art & Proof Approval
You must approve embroidery-ready art whether you provide it or we make it.
We will send an embroidered sew-out proof for approval through email. Please respond [within 24 hours], or we may delay production of your order.
Digitizing Revisions and Changes
Digitizing is a one time fee. If the customer is using the same artwork for future orders, they will not be subject to pay for digitizing again. Based on your specifications, we can edit the digitized file for free so long as the revision is no bigger than 30% changes.
Rush Orders
There will be an added rush order fee if the project deadline is seven days or sooner. Rush fees vary and we reserve the right to work on a case-by-case basis depending on the order specifications.
Shipping or Pick-Up
We offer shipping, on-site pick up and local delivery. Shipping fees are charged at market rate. On-site pickup is free and there is no delivery fee within a 20 mile radius.
Spoilage and Misprints
Mistakes happen! We will remove any garments that didn’t make the order due to error/misprint from the invoice. We are not responsible for replacing customer provided garments.
Acceptance Clause
Use of our services constitutes acceptance of the Terms and Conditions.
Privacy Policy
Our company shall implement and maintain reasonable procedures for protecting personal
information in accordance with local law.
Limitation of Liability
We may not be held liable for misuse or harm arising from the use of our products or services.
This includes:
- Copyrighted material
- We will not knowingly reproduce copyrighted material. We are not liable for any
copyright claims, lawsuits, or issues arising from the illegal use of copyrighted
material.
- Missed deadlines for events
- Shipping errors
- Misprints
- Spoilage
- Breach of contract
- Late orders
Property Rights
Unless otherwise noted, we claim ownership for all digitized artwork (DST files) created for any project. No digitized artwork is for sale.
Payment Terms
If we source garments for a customer’s project, the deposit-invoice is due at time of service (cost of blank garments + digitizing fee) agreed upon in your Quote. The customer will pay the out-standing balance once their project is completed. You may pay with cash, check, and all major credit card providers. We will typically ask you to pay directly through your Invoice, online, through Wave. All invoices paid via card will be subject to a processing fee of 2.9% + $0.60. Garments sourced by Jets Embroidery will add a Pima County Tax of 6.1% to the final invoice. As Arizona is a origin-based sales tax state, city and county taxes are based on the seller's location. According to Arizona state law, embroidery on used items is not taxable unless the work significantly alters the item in an unusual or unique way (work of art).
Refunds and Returns
We do not offer exchanges, or returns. We reserve the right to work with you on a
case-by-case basis if we have made an error and may refund you on garments that are unsatisfactory. Refunds can only occur if the garment has not been tampered with or laundered. Refunds need to be made no more than 14 days after the order is complete.